Annexes

ANNEX 2:

• Framework agreement for investment services

• Treasury master agreement

• Master facility agreement for spot and forward transactions

• Custody agreement

ANNEX 5:

• Terms of Business for Investment Services (Effective as of June 28)

• List of Terms and Service Prices for Corporate Cients

ANNEX 6:

• Complaint Handling Procedure (Effective as of 3 January 2018)

• Complaint Handling Procedure (Effective as of 1 December 2015)

• Complaint Handling Procedure

• Complaint Handling Procedure (Effective as of 28 June 2015)

ANNEX 7:

• ING Wholesale Banking Best Execution and Order Handling Policy

ANNEX 8:

• Information Conflicts of Interest Policy

ANNEX 9:

• Apropriateness Questionnaire

ANNEX 10:

•  ING Client Classification Policy